- Merchant
- Akhil S, operating as Resumetail
- Contact address
- Kerala, India
- Jurisdiction
- Kerala, India
- Grievance officer
- Akhil S
- Designation
- Grievance Officer
- Support
- support@resumetail.com
- Support phone
- +919633067710
Cancellation
There is no subscription or recurring billing. You may cancel before authorizing a one-time payment by closing Razorpay checkout. The saved order remains recoverable briefly: after a short propagation window, use Retry status so our server can confirm with Razorpay that no payment is authorized or captured before enabling another purchase. Once a payment is completed and digital credits are delivered, the order cannot be cancelled like an undelivered physical shipment.
When to request a review
Contact us promptly if you see a duplicate charge, an unauthorized payment, a completed payment without the purchased credits, or a material technical failure that consumed credits without producing usable output. Purchased credits that have already been used are generally not refundable, except where applicable law requires otherwise.
Failed AI actions
When Resumetail detects that a charged AI or import operation failed, it attempts to return the operation credits automatically. If the balance does not recover, email support with the time of the action; do not send the underlying resume unless support specifically requests a safer diagnostic method.
Refund method and timing
Approved monetary refunds are initiated to the original payment method through Razorpay. Banks and payment networks control final posting time; it commonly takes several business days after initiation. Credit restoration may be used instead only when appropriate and agreed or when correcting a failed credit operation.